If you are not 100% satisfied with your purchase, you can either return your order for a full refund, excluding shipping. You can return your purchase up to 14 days from the purchase date at your cost. Returned patterns, books, notions and hardware kits must be in the condition you received them. We do not offer refunds for PDF patterns or fabric yardage.
After the purchase of a PDF pattern, you will receive an email with a link. Click on the link within 48 hours and the pattern will automatically download to your computer's downloads folder. If your time ran out, please email us with your product number and we will be happy to help you out!
We have tried really hard to estimate expected shipping charges to match closely to actual USPS costs. However, estimating costs based on weight is a little tricky, especially when it comes to International shipping. If you order something and feel like the shipping cost is too high, please email us. If your shipping far exceeds the actual costs, we will happily refund some of that back to you! To our friends just north of the border, we recently tweaked Canadian shipping charges and separated you from the the International category (apparently not flying over large bodies of water keeps the fees lower!) – but still contact us if they seem unreasonable!
There are two ways. You can order directly through us or one of our distributors. To order from us, shoot us an email with the subject "Wholesale" and your resale tax id number and we will get you setup! We are also carried by the following distributors: Brewer, Checker Distributors, EE Schenk, Pattern Peddlers, and United Notions.