FAQs

What is your return policy?

If you are not 100% satisfied with your purchase, you can either return your order for a full refund, excluding shipping. You can return your purchase up to 14 days from the purchase date at your cost. Returned patterns, books, notions and hardware kits must be in the condition you received them. We do not offer refunds for PDF patterns or fabric yardage.

How do I download the PDF pattern I purchased?

After the purchase of a PDF pattern, you will receive an email with a link. Right click on the link within 48 hours and the pattern will automatically download to your computer's downloads folder. Move the pattern to a safe folder you will remember. If you clicked on the link and cannot find your pattern, do a search on your computer for the first part of the pattern's name (i.e. for Prism Parkway, search prism). Don't know know how to search your computer? Do a quick google search! If your time ran out, please email us with your product number and we will be happy to help you out!

Downloading to an iPad? There's a special folder where iPads store downloads, and you can find it via the Files app. First, locate the Files app on your iPhone or iPad. The quickest way to do this is with Spotlight Search. Swipe one finger downward from the middle of the Home screen, and then type "Files." Tap "Files" in the search results.

Why are some of your patterns not available as PDF patterns?

A limited number of our patterns are not available as PDFs, including all of our BOM books and a few larger patterns. Each of these patterns has a large amount of pages or over-sized pattern pages. To eliminate the inevitable printing issues that would arise, we chose to keep this small amount of our pattern in paper or book form only. We hope you understand! 

Your shipping prices seem a little steep, what is that all about?

We have tried really hard to estimate expected shipping charges to match closely to actual USPS costs. However, estimating costs based on weight is a little tricky, especially when it comes to International shipping. If you order something and feel like the shipping cost is too high, please email us. If your shipping far exceeds the actual costs, we will happily refund some of that back to you! To our friends just north of the border, we recently tweaked Canadian shipping charges and separated you from the the International category (apparently not flying over large bodies of water keeps the fees lower!) – but still contact us if they seem unreasonable!

I am a quilt shop owner, where can I order wholesale patterns?

To order wholesale patterns through us, email us a copy of your resale license and fill out this form. We are also carried by the following distributors: Brewer, Checker Distributors, EE Schenk, and United Notions.

Do you have trunk shows of your quilts and bags?

Yes! You can put together your own trunk show with your favorite Sassafras Lane projects. Download our information sheet here. Fill it out, sign the the contract and email it over to us! Have any questions, let us know!

Do you guys teach classes or give trunk show lectures? 

We do! And we would love to come to your store or guild. Please download this information sheet to get an idea of what we do! 

I think there is a mistake in one of your patterns. What do I do? 

Uh oh! First, check out our Pattern Corrections page to see if it has already been discovered. If not, please shoot us an email and we will work on a correction right away!

Can I sell or donate a project made with one of your patterns?

Yes! Of course you can make a Sass pattern and donate or sell it on a small scale such as craft fairs or Etsy. (No large scale manufacturing) We do ask that credit in the following format: Pattern is "Pattern Name" by Sassafras Lane Designs.